Our Mission

We will accomplish our goal by adhering to the following guiding principles:

• We will earn the loyalty and trust of our customers by consistently satisfying their individual needs and exceeding their expectations in a comfortable and supportive environment.
• People are our greatest asset. We will encourage our employees to become professional members of our industry, and within a supportive team environment, we will provide the opportunity for training, advancement and personal reward and recognition.
• We are committed to retaining long-term, professional relationships with our suppliers that are mutually rewarding and are based on loyalty and trust.
• We will demonstrate uncompromising integrity and honesty in the conduct of all company affairs, and we will be a responsible corporate citizen making a positive contribution to our community.

100% Customer Satisfaction!

OnlineHawks is proud to offer industry-leading customer satisfaction policies. Our goal is your 100% satisfaction, and we are confident that we have the policies to accomplish that.

If for any reason you are not completely satisfied with your purchase, simply return it within 15 days of purchase and we will gladly give you a refund (details below). If you have a need to exchange a product because it is defective or in favor of a different product, bring it back within 30 days of purchase and we’ll exchange it for you.